Satisfaction Guarantee

If for any reason you are not 100% satisfied with your purchase, please contact our customer care team to discuss your experience and we'll work to resolve your issue.

Products purchased from the Sarasota Green Group Amazon storefront are eligible for Sarasota Green Group's 30-day satisfaction guarantee. Please contact our customer care team with your Amazon order number and we will gladly assist.

If you have any issue with products purchased from one of our retail partners (Lowe’s, Costco, Independent Garden Centers, Hydroponic Stores, etc.), please contact the retailer, or return the merchandise to the retail store, with a valid proof of purchase, for a replacement or refund.

Contact Us


Contact us below and a member of our customer care team will be in touch within 2-3 business days. Customer service hours of operation are Monday through Friday 9:00am - 5:00pm EST.

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